Understanding orders, payments, and transaction statuses

Updated October 14, 2026•3 min read

Learn what Pending, Paid, Failed, and Refunded statuses mean, and how customer transactions are handled.

Transaction Statuses

When a customer purchases a product or books a session on your storefront, the order record tracks the lifecycle of the transaction:

PAID: The customer's payment was successfully verified by the payment gateway (Razorpay / Dodo Payments / Stripe). The customer immediately receives product access, and earnings are credited to your balance.
PENDING: The customer initiated checkout but has not yet completed payment. Pending orders that remain unpaid are automatically expired after a safety window.
FAILED: The payment was declined by the customer's bank, card issuer, or UPI provider. No delivery access is granted.
REFUNDED: A previously completed order that was refunded to the buyer. Associated entitlements are safely revoked.

Go to Earn → Orders in your dashboard to view customer names, emails, amounts, dates, and order line items.

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