Customer Protection & Terms

Cancellation & Refund Policy

Last updated: September 13, 2026

At CreatorStore, we strive to maintain complete transparency with our creators and their customers.

This Cancellation and Refund Policy outlines the terms governing:

  1. CreatorStore Platform Subscriptions (Creator & Pro Plans)
  2. Customer Purchases of Creator Digital Products & Services

1CreatorStore Platform Subscriptions

CreatorStore provides two paid subscription plans for creators to build, publish, and scale their online storefronts:

CREATOR₹499 / month

For creators launching a professional storefront with digital products and Instagram AutoDM.

PRO₹999 / month

For creators seeking advanced growth, lead export, and unlimited automation campaigns.

Subscription Cancellation Process

  • Cancel Anytime: Creators may cancel their subscription at any time directly through their CreatorStore account dashboard (Settings → Billing).
  • Stopping Recurring Charges: Once cancelled, recurring automated billing will stop immediately for future billing cycles.
  • Active Access Period: Following cancellation, you will retain access to your paid tier features until the conclusion of your current paid billing period.
  • Subscription Refund Requests: Subscription fee payments are generally non-refundable once the billing cycle begins. However, if you experienced technical issues or were charged in error, please contact support within 7 days of the charge for review.

2Customer Refunds for Creator Digital Products

CreatorStore provides storefront infrastructure and payment tools that allow independent creators to market and deliver digital products, courses, guides, files, and consultation services to buyers.

Digital Product Refund Considerations

Because digital products (such as downloadable files, PDFs, presets, and digital links) are delivered immediately upon payment, refund eligibility is evaluated on a case-by-case basis depending on:

  • The specific creator's published store refund policy.
  • Whether the digital product or download link has already been accessed or downloaded.
  • Whether the digital file is corrupted, incomplete, or materially distinct from its description.
  • Applicable consumer protection and e-commerce regulations.

Our Commitment to Fair Resolution:

CreatorStore does not enforce a rigid "no refunds under any circumstances" policy. If you have purchased a digital product that was not delivered, is technically defective, or was purchased fraudulently, we encourage you to contact both the creator and CreatorStore support for prompt assistance.

3How to Request Support or a Refund

If you need assistance with a subscription cancellation or a transaction refund, please follow these steps:

  1. Send an email to meerasingh.ms3333@gmail.com.
  2. Use the subject line: "Refund Request - [Your Order ID / Account Email]".
  3. Include your purchase date, payment reference (payment transaction ID or invoice number), and the specific reason for your request.

Our team reviews all refund and cancellation inquiries within 24–48 business hours. Approved refunds will be credited back to the original payment method within 5–7 business days.

Need Assistance?

For questions regarding subscriptions, cancellations, or store policies, contact us directly: